Privacy Policy

1. Information We Collect

We collect information necessary to provide our junk removal services:

• Contact information (name, phone number, email address)
• Service address and location details
• Details about items requiring removal
• Payment information for completed services
• Photos of items for estimate purposes (with permission)

2. How We Use Your Information

• To schedule and provide junk removal services
• To communicate about your service requests
• To process payments and maintain service records
• To improve our services and customer experience
• To send service updates and promotional offers (with consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when:

• Required by law or legal process
• Necessary for service delivery (e.g., disposal facility requirements)
• With trusted service partners who assist in operations (under confidentiality agreements)
• To protect our rights, property, or safety

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of customer records and encrypted transmission of sensitive data.

5. Data Retention

We retain customer information for as long as necessary to provide services and comply with legal requirements. Service records are typically maintained for 7 years for business and tax purposes.

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information in our records
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• File a complaint about our privacy practices

7. Cookies and Website Data

Our website may use cookies to improve user experience and analyze site usage. You can control cookie settings through your browser preferences.

8. Contact Us

For questions about this privacy policy or to exercise your privacy rights, contact us at:

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.